Skip to Content
Home └DHA Health Facility Guidelines
DHA Health Facility Guidelines

DHA Health Facility Guidelines

DHA takes the initiative of acknowledging its customers and employees in helping to improve the customer service at clinics, through positive feedback and suggestions.

The Dubai Health Authority (DHA) has launched a new unique system, Customer Service Index (CSI) which can be used to measure customer satisfaction, by collecting customer feedback.

Join this Course
Responsible Branch Manager
Last Update 05/12/2025
Completion Time 6 hours
Members 1
  • Topics
    1Lessons · 6 hr
    • DHA Health Facility Guidelines

DHA Health Facility Guidelines

Duration: 6 hours

Mode: In-Person

Location: Head Office

Key Topics:

  • DHA’s CSI System – Overview of measuring customer satisfaction.
  • Implementing CSI – Collecting feedback in clinics.
  • Positive Feedback Benefits – Enhancing service and employee recognition.
  • Improving Service – Using feedback to boost care and operations

Description:

The DHA Health Facility Guidelines focus on enhancing customer service through the Customer Service Index (CSI). Participants will gain insights into measuring customer satisfaction, collecting valuable feedback, and using it to improve clinic operations and employee recognition at the Head Office